After-Sales Support: The True Strength Behind Every Lifting System
In the world of professional lifting equipment, we often hear talking of capacity, reliability, and innovation. Of course these are all crucial aspects, but there’s one element that makes a supplier outstanding from the others: the partnership that is built offering the after-sales support.
For professionals working in earthmoving, automotive, mining, agriculture or construction, purchasing equipment is just the first step. Every jack, every machine, every oleopneumatic system becomes part of a complex ecosystem where timing, safety, and operational continuity are critical.
In this context, reliability isn’t just measured in tonnes, but in the quality of support that a supplier is able to provide when it really matters.
A Vision That Goes Beyond the Sale.
At Cattini Oleopneumatica, for over 58 years we have been building far more than lifting systems. We have been building long-lasting relationships based on trust, Italian made quality, and an assistance model designed to support customers through every stage, even long after the initial purchase.
Our approach begins well before the sale, with informed product selection. Thanks to a highly trained sales network, we support customers right from the decision making phase, helping them choosing the most suitable solution for their application and operational needs. But it is over time that our true value becomes clear.
After-Sales Support That’s Personal, Practical and Human.
Cattini relationship with customers does not end with delivery. That’s when a collaboration begins; one that we aim to keep simple, effective, and lasting.
Here’s what our after-sales service offers:
Specialist Technical Support and Comprehensive Spare Parts Supply
Our team is always available to assist with breakdowns, maintenance work or technical queries. We provide guidance, instructions and, when necessary, remote support directly alongside with your technicians.
All original spare parts are available for every product component, ensuring fast, precise and safe repairs.
Extended Warranty and Long-Term Refurbishment
All our products come with a minimum one-year warranty. The YAK range is offered with an extension to three-year warranty after registration of their serial through our distributors.
Through this programme, we are able to refurbish lifting systems that have been in service for over 20 years, restoring them to optimal levels of performance and safety. This service offers not only real savings to customers, but also a sustainable choice. It aligns with an eco-conscious vision focused on durability, reuse, and waste reduction.
On-Site Technical Training
We run in house training courses in our headquarters for technicians and partners. These hands-on sessions focus on routine and special maintenance procedures, with particular emphasis on mining jacks, among the most complex systems to manage.
Tailored Marketing Support
We provide our distributors with bespoke marketing materials, custom 3D renders, videos, and high resolution content for catalogues and trade show displays. We help our partners to present our products with the same usual care and precision we adopt in manufacturing our products.
Not Just a Supplier, But a Trusted Partner.
We understand that when a customer contacts us after months or even years, they’re looking for someone who listens, that knows the product inside out and that is able to deliver a solution quickly and with expertise.
In our industry it is a responsibility to be there after the sale of a product. In Cattini we believe that after-sales support is an integral part of the way we work. This represent the seed of trust and loyalty of professionals who are looking for more than a product. Our customers are seen as our partners that are looking for backing, for a reliable presence, and for a guaranteed continuity.
